Stories
A week where nobody asks twice.
Touchgrass Software is a made-up company of about 200 people. It sells scheduling and dispatch software to heating, plumbing and electrical contractors, from Chicago, Austin and Denver. Here is its week with Hebbian.
Monday Jasmine asks why Teague & Albrecht gets no releases at month-end.
Monday · Jasmine Reed
Monday: Kevin left in June. His answer stayed.
Jasmine took over Kevin’s accounts after he moved on in June. His call note stayed in the company memory, with its date and who wrote it.
Tuesday · Marcus Bell
Tuesday: Marcus never retypes the cutoff.
Claude Desktop spotted the release cutoff change in Marcus’s inbox and saved it for him, with an undo. Marcus filed it to the company memory himself.
- Saved by Claude Desktop for Marcus BellRelease cutoff 3:00 PM WednesdayHis professional memory
- Filed by Marcus BellRelease cutoff 3:00 PM WednesdayEngineering drawer
- Asked by Nicole Harris, Support, October 14When is the release cutoff?Answered from Engineering
Wednesday · Greg Novak
Wednesday: why did customer texts move to Quintrel?
Greg asks before a call with a contractor who remembers the missed texts. The answer shows the February review and the signed contract.
A colleague’s private life is kept out of it by design.
Thursday · Tyler Brooks
Thursday: a new hire answers without asking around.
Tyler’s new associate browses Support in the app and finds what to do about a double-booked job, and who to call next.
- Support
- Double-booked jobs: what to do
- Escalation path
- Outage reply template
- People
- New-hire first week
- Buddy list
Friday · Megan Foster
Friday: Megan moves on.
The company keeps the spring campaign playbook she wrote for Touchgrass. Her own professional and private memory go with her, on the same sign-in.
- Her duties to Touchgrass, such as confidentiality and returning its information, still apply.
Megan Foster · Professional and private · Goes with her